FAQ

Order Information

Order take approximately 2-3 days to pack and dispatch.

Our shipping rates are determined by location and the total weight of your order. Shipping rates will be calculated and displayed at checkout.

Reach out and visit our contact page for any information regarding your order. We’re happy to answer any queries you may have.

In the event you are not entirely happy with your purchase, a refund can be obtained on items returned within 14 days of receipt or an exchange can be obtained within 28 days of receipt of purchases

Refunds can only be made in the original method of purchase. Refunds will be processed to the original payment card or type. If the original payment card is unavailable, we can offer you an exchange. We are happy to refund your items provided they are returned to us tagged, unused, with original packaging and are fit for resale and returned to us within 14 days of receipt of your purchase.


Exchanges can be given provided items are returned to us tagged, unused, with original packaging and are fit for resale and returned to us within 28 days of receipt of your purchase.


Returns and exchanges can be made on full or partial transactions. We adopt a no quibble policy to products with a manufacturing defect. For reasons of hygiene, unless faulty or not as described, we cannot offer an exchange or refund on certain items. There is no refund or exchange on food products or gift vouchers.

This does not affect your statutory rights


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved your refund will be processed, and a credit will automatically be applied to your account. This may take 5 working days to appear in your account

If you have any queries please contact us at [email protected]


Returns:


Returned products, should be mailed to:

Online Boutique, Adare Manor, Adare, Limerick, Ireland,  V94 W8WR

You will be responsible for paying for your own shipping costs for returning your item(s)



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